Frequently Asked Questions
1). Do you clip/crop dogs ears?
No, we do not do any medically cosmetic procedures.
2). Do you do vaccines for puppies? At what age?
Yes, we do puppy/kitten vaccines. We start puppies at the age of 8 weeks. There are 4 sets of shots for puppies at 8 weeks, 12 weeks, 16 weeks, and 20 weeks. We also start kittens at 8 weeks. They get 3 sets of shots at 8 weeks, 12 weeks, and 16 weeks.
3). Do you breed animals?
No, we do not breed or help breed your pets.
4). Do you board animals? At what age can we start boarding and what vaccines are needed to board here?
Yes, we do board cats and dogs at this facility. We can start boarding at the age of 16 weeks, as long as they have/are up to date on their Rabies vaccine and Bordetella vaccine.
5). Do we take in cats/dogs? Do we sell or adopt out cats/dogs?
No, we do not take in any animals into the hospital. We do not have the capacity to take in animals while we are a functioning hospital. Also, we do not sell or adopt out any animals from our facility.
6). Do you sell vaccines or dewormer?
No, we do not sell vaccines or dewormer to the public because everything we have is prescription. We cannot legally sell it over the counter.
7). Do you see exotic or large animals?
No, the Doctor only see cats and dogs at this facility.
8). Do you offer any kind of payment plan?
No, we do not offer any payment plans here. All services must be paid upfront in full before leaving the hospital. We do offer Scratchpay and Care Credit to help with the financial aspects of things.
9). Can you bill me?
No, we do not have the means to bill anyone for the services. Payment is required at the time of service.
10). Does it cost anything to have my pet examined?
Yes, we do charge $50-$60 for an exam on your fur baby.
11). Can we leave while you examine our pet?
No, you cannot drop your pets off and run errands during their appointment time. If you do leave the parking lot, we will charge a drop off fee of $25.
12). What happens if I am late to my appointment?
If you are late by 10 minutes to your appointment, we will charge a late appointment fee of $15. Or, you can reschedule your appointment for another time.
13). Do you groom or bath animals?
No, we do not have the ability to groom or bath any animals in our facility.
14). Do you sell dog/cat food?
No, we only carry prescription foods and cannot sell them over the counter.
15). Do you do nail trims? Do I need an appointment?
Yes, we do nail trims here. But, you must have an appointment and your animal must be up to date on Rabies for us to trim the nails.
16). Can you test an animal for their pedigree (lineage)?
No, we do not do any tests for types of bloodline or breed. You can purchase the test, online, to check the breed of your animal. If you need any help using the test for your animal, we can help with that.